Terms and Conditions
Terms and Conditions
The terms “Accountext Publishing” or “us” or “we” refers to the owner of the website whose registered office is Unit B, Meltex House, 65-67 Kepler, Tamworth, Staffordshire, B79 7XE. The term “you” refers to the user or viewer of our website or the person responsible for payments in relation to a credit agreement.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Your use of any information on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Accountext Publishing’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Returns Policy:
As part of our terms, you may cancel your order at any time before you receive any materials and you will receive a full refund of all amounts paid.
Within the first 14 days of purchase, you may cancel your order in writing and return the materials at your own expense. So long as we then receive the materials in good condition (if materials were sent), within 14 days of you receiving your materials, you will receive a full refund of all amounts paid excluding the shipping costs. We suggest using special or recorded delivery to ensure it is returned and please include your name and address so that we can confirm that you have returned your materials.
Providing the study materials are returned in re-saleable condition and not marked in any way along with an explanation of why you are not satisfied with the goods or services, a full refund (excluding the shipping costs) will be issued.
Awarding bodies
Accountext Publishing does not indemnify the customer against the failure of the ‘awarding body’. In the unlikely event that an awarding body becomes insolvent, no refund will be provided by Accountext Publishing.
Payment:
Payments related to the sale of materials also include the provision of the services that we offer plus any further materials provided by Accountext Publishing.
The price for the materials is payable by you prior to delivery, and shall be payable by you in full by credit/debit card, bank transfer or by entering into a Credit Agreement. Prices are liable to change at any time, but changes will not affect any orders already accepted.
Under no circumstances shall we deem to have received payment until confirmed payment has been received by us.
Please refer to our returns policy in our terms and conditions for further details on returning your material.
Privacy:
Accountext Publishing is committed to protecting your privacy online. Our policy explains how we will do this, but for full details of our privacy policy, please click here.
What information do we collect?
We collect your name, e-mail address, postal address, date of birth and telephone number. We use these details to contact you on matters that relate to your order.
All personal information is held securely on our database. You are welcome to request the information that we hold free of charge, but this must be done on an individual basis. We WILL NOT disclose any information to anyone until they have verified their identity, and that the identity relates directly to the information requested.
Rights of individuals
Individuals have a number of rights in relation to the information that we hold about them. These rights include:
- The right to access information we hold about them and to obtain information about how we process it.
- In some circumstances, the right to withdraw their consent to our processing of their information, which they can do at any time. We may continue to process their information if we have another legitimate reason for doing so (for example, if they’re currently studying with us).
- The right to request that we rectify their information if it’s inaccurate or incomplete.
- In some circumstances, the right to request that we erase their information. We may continue to retain their information if we’re entitled or required to retain it.
- The right to object to, and to request that we restrict our processing of their information in some circumstances. Again, there may be situations where individuals object to, or ask us to restrict our processing of their information, but we’re entitled to continue processing their information and/or to refuse that request.
If we refuse any request, we will explain our reasons. If you do not agree with our decision you have the right to complain to the supervisory authority and to a judicial remedy.
What we need from you
You’re responsible for making sure the information you give us, information which is provided by individuals connected to you or your business, or information which is otherwise provided on your behalf is accurate and up to date, and you must tell us if anything changes as soon as possible.
Use of Cookies:
Cookies are small files which many web sites transfer to your hard disk. They can inform the web site what pages you visit, and your preferences, which enable web sites to provide you with a more personalised service. You can set your browser to refuse cookies, or to warn you before accepting them.
We use cookies, but most parts of our site can be accessed even if your cookies are turned off. You may find there are parts of the site which you cannot access if your cookies are turned off.
How do we use your information?
We use the information to help us understand more about how our web site is used, pages that get visited etc. It is information we use to help improve our site.
When do we share information?
We follow strict security procedures for storing and disclosing information you give us, as required by the General Data Protection Regulations.
Registered with ICO – Register entry ZB592405
We never sell and do not share your personal information to anyone that isn’t directly associated to the processing and fulfillment of your order.
Some of our products are hosted by third parties, but we agree with those third parties that they will keep your information secure and not use it for any other purposes.
Third Parties
Depending on the products that you have chosen (and means of payment), it might be necessary to share at least some of your information with one or more of the following companies/organisations:
- Parcelforce/Royal Mail
- Stripe – Online Payment System
Security:
All personal and credit card information that we might obtain is encoded using Secure Sockets Layer (SSL) technology before being sent over the Internet. To protect your data further, any credit card information that is given to us is always stored in encrypted form in a database that is away from our Web site database, so it isn’t connected to the Internet. Credit card transactions are issued a digital certificate, ensuring that your data can only be read by our transaction system as long as your browser shows its secure mode symbol (such as a key or closed lock).
To make the most of the security on our site, we recommend using an up-to-date web browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge all of which enable SSL. We also recommend setting your browser preferences to accept cookies and enable JavaScript™.
If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.
You may request details of personal information which we hold about you under the General Data Protection Regulations.
Legal Notice:
Copyright and Trade Marks
All materials on this web site are the copyright of Accountext Publishing, or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this web site may be retrieved and used for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Accountext Publishing.
Links:
Links to other web sites are provided by Accountext Publishing in good faith and for information only. Under these terms, Accountext Publishing disclaims any responsibility for the materials contained in any web site linked to this site.
Complaints Procedure:
If you feel at any point that you are not happy with the service, you will be provided with details on who to contact. You will be required to provide full details of your complaint including your name, order number and level of study and the details of your complaint. Your case will be reviewed and if required a full investigation into your complaint will be carried out.
All e-mail, written and verbal correspondence will be examined as part of this investigation. You will be kept informed of any decisions relating to your complaint and any actions (if any) are to be taken.
We at Accountext Publishing will adhere to our contract with you in providing a professional and efficient service at all times.
We hope you enjoy your studies with us and wish you every luck and success in the future.
